FAQS | hail the kale

FAQS

FAQS

Q. What time will my delivery arrive? 

All deliveries will arrive on the date you select from the calender. We are currently delivering on Mondays + Thursdays. We aim to have your delivery to you between the hours of 9 am - 3 pm on your selected date. Please note that although we do try our best to be there before 3 pm sometimes traffic, road closures and busy periods can cause deliveries to fall slightly out this time frame. If you need to have your order by a specific time in the morning please state on your order/delivery notes.  

Q. What areas do you deliver to? 

We deliver within a 30km radius from Perth CBD - get your meals delivered at home or to the office. 

Q. When are the cut off times for ordering?

The current cut off time for deliveries is as follows: Saturday 12pm for a Monday delivery and 12pm Wednesday for a Thursday delivery. *PLEASE NOTE* We do sell out very quickly for a Monday delivery at the moment. Please place your order earlier than 12pm to avoid missing out or dissapointment. 

Q. What is the shelf life on the bowls? 

The bowls have a 4-5 day shelf life. We reccomend that you consume the meat options within 4 days (including day of delivery) and the vegan option within 5 days of receiving the order (including the day of delivery) e.g if you receive the order on the 4/01/2021 please consume the meat based bowls by the 7/01 and the vegan on the 8/01. 

Q. What happens if I am not at home? 

The driver will try to contact you if you do not answer the door. If you are not home, the bag will be left somewhere safe and out of the sun. We currently do not provide cooling so it is essential that you are close by to retreive your order ASAP when it is left. You can choose to leave a cooler bag with ice bricks if needed. PLEASE PROVIDE US WITH SPECIFIC INFORMATION REGARDING DELIVERY IF YOU LIVE IN A COMPLEX OR UNIT WITH A GATE AND/OR CODE. 

Q. What happens if I provided the wrong address?

Please get in contact with us ASAP via email however, if we on our way to deliver to you we take no responsibility for this mistake. If you require us to re deliver to a different address it will incur a 50% cost on the original cost price including the delivery fee. 

Q. How far in advance do I need to order?

You need to place your order for Monday by 12pm on Saturday and your order for Thursday by 11am on Wednesday morning. 

Q. How will I know when my order is coming? 

You will receive a text when the driver leaves our kitchen with your order. You can expect delivery before 3pm. We cannot give you an exact ETA so please ensure someone if home/at reception to receive your order. 

Q. Are all your items gluten free? 

Yes, all of our items are gluten free on the menu. We are currently working at getting our kitchen gluten free registered but at this present we cannot guarentee that our items are to be consumed by coeliacs or people with severe allergies. 

Q. Can I place a large order in advance out of the delivery days? 

Yes, you can. We are now offering large orders for workplaces or events out of our normal delivery days. Please contact us at info@hailthekale.com for pricing and details. 

Q. Can I get a refund on my order if I am not at work/away? 

Please email us at info@hailthekale.com.au for all returns and refunds. We will have to process it through our stripe account which can take 5-10 days to be deposited back into your account. 

Q. Can I set up an ongoing subcription to receive my order? 

Yes, you can! We are able to set up a subscription where weekly payment occur and you never have to worry about ordering again! You can cancel and alter your order at anytime (providing it is within our cut off time for ordering). Please email us at info@hailthekale.com.au 

Q. Is the bowl microwavable? 

Yes, however you must remove the lid and sauce container BEFORE microwaving the product. It is best to microwave for no longer than 2 minutes at a time as microwave wattage can vary. 

Q. I wasnt happy with how my goods were received, what can I do?

As our product is delicate, please ensure you handle our bowls with care when removing them from the bags. Sometimes our bowls can accidently slip in transit. If you are not 100% happy with how you received the goods, please make sure you get in contact with us via email at info@hailthekale.com.au and include an photograph of how the bowls looked when they were received upon delivery. 

Q. Can I pick up my order? 

Yes! We now have pick up available from our East Victoria Park location. 

Q. Where can I pick up my order from and what time? 

Our address for pick up is Unit 11/9 Milford street, East Victoria Park. The time frame is between 8.30am - 10am on Monday and Thursdays. 

Q. What if I can't make it to pick up my order in the time frame? 

Please email us on info@hailthekale.com.au if you cannot make the pick up time frame. We will have to arrange someone to be there for you to pick up your order as we do not offer a 9-5 cafe style shop front.