Refund policy

We do not exchange or refund for change of mind. If you feel you have been shipped a product that doesn’t meet your expectations, our Hail the Kale team are happy to chat and help you out - we want you to love your products and enjoy them for life! :) 

Please email us in regards to your query.

If you have been sent an incorrect product please email us within 24 hours of delivery. As long as the product is unopened we will arrange the correct product to be sent at no additional cost.

Our customer service team are available Monday to Friday 8am – 4pm. Should you have any questions relating to the progress of your order please email us

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. If you consider that any Product sent to you is damaged, defective or fails to comply with any guarantees in the Australian Consumer Law, you can notify us and we will examine the received digital or physical evidence of the defective Product and will notify you of the outcome via email within 14 days.

If you request a refund for any other reason, you can request a refund by contacting us and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.

Unless otherwise requested by you, refunds will be issued as a credit to your customer account. You may request that refunds are made to the same credit card used to purchase the applicable Products.

Refunds and returns or replacements do not include postage and/or handling charges and all such charges are at your expense. Where a refund is authorised, there may be a delay of up to and possibly exceeding, 28 days from the authorisation date until you receive the refund.

Please take care when specifying your delivery address as refunds will not be provided if you enter an address incorrectly.

For all assistance with returns please email us:

We'll always aim to leave you happy!